Recent Articles

Designing A Frictionless Process - Case Study

Designing A Frictionless Process - Case StudyBy: Richard Friend Published on: 16/10/2025

How breaking down complexity can deliver results

strategysalespartners
Designing A Frictionless Process - Case Study

Time: The One Thing You Can't Get Back

Time: The One Thing You Can't Get BackBy: Richard Friend Published on: 02/10/2025

What could your team achieve with reclaimed hours each week? More strategic focus, stronger client relationships, and better work-life balance.

operationssalesAI
Time: The One Thing You Can't Get Back

What Makes Something Good?

What Makes Something Good?
By: Richard Friend Published on: 28/01/2025

8 factors that can be used to define, measure and improve quality, which can be described as your product or services' 'fitness for purpose'.

operationsgrowth
What Makes Something Good?

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